returns & refunds

The short version: if something arrives faulty or damaged, we’ll always sort it out. If you’ve simply changed your mind, it depends a bit on what you bought — details below. Either way, start by emailing camcamark@gmail.com with your order number and, if relevant, a photo.

faulty or damaged items

If anything arrives damaged or faulty, you’re entitled to a repair, replacement, or refund under the Consumer Rights Act 2015 — this applies no matter what you bought. Get in touch within a reasonable time of it arriving and we’ll get it fixed, one way or another.

prints & stickers — change of mind

For standard prints and stickers, you have 14 days from delivery to change your mind under the Consumer Contracts Regulations 2013. The item needs to come back unused and in its original condition, and you’ll cover the return postage unless it was faulty. Once we’ve received it, we’ll refund what you paid — including the original shipping charge — to your original payment method within 14 days.

original artworks & one-off pieces

Originals and other one-off, handmade pieces are made in small numbers or as one-offs, so they’re not covered by the standard change-of-mind right — we can only accept a return on these if the item is faulty, damaged, or significantly different from how it was described.

the monthly art club

Each month’s parcel is a surprise selection made for that month’s batch, so parcels already sent can’t be returned or refunded once dispatched — the usual faulty/damaged cover above still applies if something arrives broken. You can cancel future months at any time; see our terms & conditions.

how refunds work

Approved refunds go back to the card or payment method you used to pay, via Stripe. Depending on your bank, it can take a few extra days to show up after we process it on our end.